Work
At ShipSigma

About ShipSigma

ShipSigma is a high growth logistics intelligence company using proprietary technology and data science to help shippers reduce the rising cost of parcel shipping. We replace guesswork with real visibility, engineer better contracts, uncover hidden surcharges, and deliver guaranteed savings. Our customers include some of the largest and fastest growing brands in ecommerce, retail, and private equity portfolios.

We are scaling quickly and expanding our partner ecosystem. We need a proven operator who can build, run, and grow a world class partnerships organization from the ground up.

The Role: VP of Partnerships

We are looking for a seasoned, execution first partnerships leader who knows how to build an ecosystem that generates measurable pipeline producing partnerships and revenue. This is a role for someone who has done it before and is ready to do it again at a company with a massive market opportunity and a clean runway to build something exceptional.

You will own the strategy, the structure, and the day-to-day execution of ShipSigma’s partner ecosystem, including:

• Strategic alliances
• Technology integrations
• Channel partnerships
• E-commerce and supply chain ecosystem partners
• Private equity and portfolio engagement
• Co-selling and co-marketing programs
• Partner-sourced and partner influenced revenue

This role reports directly to the CRO and works closely with Sales, Marketing, Product, and the Executive Team.

What You Will Build and Own

1. Partnership Strategy and Ecosystem Design

• Architect the end-to-end partnership ecosystem for 2026 and beyond
• Define the categories of partners who generate the highest leverage, including private equity, third-party logistics providers, ecommerce platforms, sustainability partners, workflow tools, consultants, and more
• Build a repeatable and scalable model for partner-sourced and partner-influenced pipeline
• Create a structured segmentation and prioritization model for every partner type

2. Execution and Revenue Ownership

• Deliver ninety-six or more partner-qualified leads annually
• Drive measurable partner-sourced revenue and expansion
• Build the dashboards, KPIs, and operating rhythm needed to track success
• Work directly with Sales leadership to ensure partners produce real opportunities
• Own partner forecasting and revenue contribution targets

3. Build the Function from Zero

• Develop all partner processes, frameworks, agreements, and workflows
• Stand up partner onboarding, certification, and enablement programs
• Implement the partner portal and partner reporting infrastructure
• Create all partner playbooks, messaging, and field toolkits
• Design and launch a scalable referral program

4. Co-Marketing and Thought Leadership

• Launch ecosystem-wide webinars, content, and events
• Build cross-partner marketing motions with e-commerce, private equity, and strategic alliances
• Increase ShipSigma’s visibility in key verticals through published content and joint case studies

5. Private Equity Partnership Expansion

• Deepen existing private equity relationships and expand into new firms
• Build a repeatable program for portfolio-wide engagement
• Create a standard analysis package and value framework for private equity operators
• Partner with deal teams and value creation teams to accelerate adoption

6. Cross-Functional Collaboration

• Partner with Sales on deal cycles, co-selling motions, and intro paths
• Collaborate with Product on integration strategies and long-term ecosystem value
• Work with Marketing on positioning, event strategy, and content
• Partner with Finance on forecasting and revenue modeling

What You Bring

Experience

• Eight to fifteen or more years in Partnerships, Channel, Strategic Alliances, or Business Development
• Proven history of building a partnership organization from scratch and scaling it
• Track record of delivering revenue with clear proof of contribution
• Experience in high-growth SaaS, logistics, ecommerce, supply chain, or analytics environments
• Deep understanding of partner-sourced pipeline motions and revenue models
• Experience building systems and processes that drive adoption and consistency

Execution Skills

• Builder mentality that thrives in white space and creates structure
• Data-driven operator who converts partnerships into measurable outcomes
• Hands-on executor who is comfortable owning the entire function
• Comfortable engaging CEOs, private equity firms, and enterprise executives
• Strong communicator across all levels of the organization
• Thrives in fast paced high expectation environments

Leadership

• Ability to hire, develop, and scale a high-performing partnerships team
• Clear and direct operating style that aligns cross-functional stakeholders
• Strategic thinker who is equally comfortable rolling up their sleeves
• Highly accountable, transparent, and consistent leader

What Success Looks Like in the First Twelve Months

• Fully designed and operational partnership ecosystem
• Two to three anchor partners producing consistently qualified partner leads
• A functioning partner portal and enablement program
• Quarterly ecosystem webinars launched, including Returnuary and other vertical themes
• Strengthened private equity relationships and a defined portfolio intake process
• Repeatable and predictable partner-sourced revenue
• A partnership organization that functions as a true growth engine for ShipSigma

About the Role

The Customer Success Manager is responsible for managing and enhancing the customer journey with a focus on operational excellence, account growth, and retention. This role is a critical connector between Contract Engineering, Customer Success, and key ShipSigma partners. You’ll organize and prepare for business reviews, manage a defined book of business, and ensure customers are consistently realizing value from ShipSigma’s solutions.

Key Responsibilities

Customer Lifecycle Management & Account Oversight

• Schedule, prepare for, and participate in structured Business Reviews with customers and internal stakeholders.
• Collect and analyze relevant documentation ahead of customer calls; prepare updates for Contract Engineers.
• Capture, interpret, quantify, and document customer requirements in a clear and concise manner to result in a presentable solution.
• Follow up post-Business Review with assigned action items, including ticket creation (e.g., Jira) and other requests.
• Maintain accurate Business Review tracking, ensuring each customer is reviewed quarterly, at minimum.
• Monitor "last touch/next touch" cadence to ensure consistent engagement across the book of business.
• Serve as the company lead resource for small parcel audit platform.

Customer Engagement & Support

• Serve as the primary point of contact for customer needs after initial contract negotiation is complete.
• Update and maintain accurate customer contact information in HubSpot and other systems, as required.
• Proactively monitor customer trends, health and compliance within carrier-contract terms and alert Contract Engineers as needed.

Project Management & Cross-Functional Collaboration

• Drive onboarding, training, and enablement for new customers.
• Partner closely with Contract Engineers to coordinate implementation and solution delivery.
• Support internal communication and coordination of customer-related tasks, including ticket tracking and cross departmental collaboration.

Required Qualifications

• 5+ years of experience working for a small parcel national carrier or 3+ years at a 3rd Party parcel audit / compliance company.
• Deep understanding of customer lifecycle management, segmentation, and retention strategies.
• Strong business acumen with the ability to influence senior decision-makers.
• Proficiency in Customer Success platforms and CRM tools (e.g., HubSpot, Jira).
• Exceptional communication, leadership, and organizational skills.
• Proven ability to manage multiple priorities while maintaining strong attention to detail.
• Experience managing post-sale customer relationships in the logistics, shipping, or SaaS space.
• Familiarity with shipping data analytics and carrier contract management.
• Comfortable working in a fast-paced, scaling environment with shifting priorities and high expectations.